Frequently Asked Questions
Below, you will find a list of our frequently asked questions (FAQ) on our logo design process. If you have any other questions or need advice, please call us today.
Alex De Signer has different packages for logos, website, stationery and animated videos. Alex De Signer charges on basis of your selected package. Each project is charged 100% up front to start with project. You can get more details about our pricing by visiting pricing page.
Alex De Signer ensures to deliver in best possible time Alex De Signer guarantees in our packages. If you do not receive any response in the given time period, please contact our customer support. Click here to see how the process goes.
You can contact our customer support 24X7 if you are not satisfied by our design. Alex De Signer can amend and send you a re-design concepts until 100% satisfaction. Alex De Signer offers Money Back Guarantee to our customer on non-satisfaction.
Modification or re-design can be done according to package you selected.
Customers can pay via any of the following methods:
Alex De Signer will be providing following files depending on your chosen package.
Logo: JPG, PNG, EPS, AI, PSD, ICON
Stationery: JPG, EPS, AI, PSD, DOC, PDF
Website: JPG, PSD, HTML
Brochure: JPG, AI, PDF
Animation:SWF, FLV, MOV, MP4, AVI
You can always download from your account area provided you. You can sign in anytime, from anywhere and download your ordered file whether it is logo or video.
Alex De Signer will provide complete ownership and copyrights to the customer for the designs when the product is delivered. Before the finalization of the project, the ownership and copyrights will be held by Alex De Signer.
Yes. You are welcome to send in your ideas and our team of designers will incorporate those in your logo. You can submit your ideas in your creative brief while placing the order.
No! There are no additional charges for multi-colored logo. No matter how many colors you wish to use in your design. Alex De Signer has satisfied client’s portfolio having logos in multi colors and Logo Crust never charge based on any color selection. Also, there are no hidden charges apart from package price and package price is the final price, no strings attached.
Yeah! Alex De Signer has a separate redesign package for customers. When you show us your current logo Our creative director analyzes it according to your need and totally revamps the old design after making improvements in that.
Business Cards, letterheads and envelope designing comes under stationery designing, yes Alex De Signer do design stationery.
Definitely. You can either change or edit the size or design of your business card and other stationery items via using Adobe Illustrator or Corel Draw. Alex De Signer provides final file sin multiple formats allowing you to change the design as your need.
Content Management System allows you to create a website where you can change, edit or manage the content of the website on your own. You're allowed to edit or replace the pictures on the website even without creating a new page, sometimes. No programming knowledge is required to get the hold of CMS based website.
E – Commerce offers you the power to sell or buy products online. Alex De Signer create basic as well as extended E – Commerce websites to facilitate your business. Basic E – Commerce is where you get to display only a few products and services online with a simple check out option. While in extended e – commerce option, a complete solution is provided for your online store.
Yes, Alex De Signer offers domain registration and hosting services to our customers. All of our packages include free domain registration. Time duration for hosting services differ in every package from 6 month hosting to 12 month hosting as well.
Explanation Animation allows you to embed the video on your site helping your brand to boost sales. It will build your brand resulting in great social activity.
It is advised that you use our own voice - over talents as they're more experienced and well versed in different languages. Alex De Signer will provide you with several voice samples – including both male and female – for you to choose the most appropriate one for your video.
Yes, the video can be ordered in multiple language' but it will take approximately two weeks to complete the it because its translation of the voice – over text, recording of the narration and the editing adjustment of the video is a critical stage. Also, the charges would be extra for this depending on the style of the video.
Two options are available for hosting your video; first is Alex De Signer host it on our channels i.e. YouTube or Vimeo which will help us reach potential clients. Second is, you can host the video on your website if you've the storage space.