Revision Policy

Alex De Signer guaranteed you unlimited revisions according to your selected packages. Customers can ask for revisions as per the package and no additional fee will be charge, however, design and concept remains same. Revision turnaround time would be 48 hours.

Refund Policy

Alex De Signer ensures 100% customer satisfaction with our unlimited free Revision Policy which enables you to improve on your initial design brief free of charge through your account area.

In case of any duplicate charge due to processing error, failing to fulfill any of your special designing requirements or not able to complete your design order as per the delivery policy, your complete design order amount will be refunded.

In case of any dissatisfaction from any design services provided by Alex De Signer, you can submit a refund request within five days of your initial designs completion. However, it shall be assumed between both parties that you are satisfied with your initial designs if a refund request is not received within five days of initial designs delivery. For any Special / Combo packages, refund will be applicable the same as it is on the single packages.

Your refund would be processed as per the chart below:

All refund requests will be fulfilled as per the following arrangement:

• • If request for refund is made before the order delivery, you would be eligible for Full Refund (less 10% service & processing fee).
• • If request for refund is made within 48 hours of the initial design delivery, you would be eligible for 66% refund (less 10% service & processing fee).
• • If request for refund is made between 48- 120 hours of the initial design delivery, you would be eligible 33% refund (less 10% service & processing fee).
• • No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
• • All refund requests should be communicated to the support department. Alex De Signer, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.

How to claim your refund

All refund requests will be fulfilled as per the following arrangement:

• 1. Claim your refund specifying your concern by contacting us via phone, chat or email.
• 2. We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department.
• After the refund, your design rights would be obtained by Alex De Signer and you would not be able to display any version of the design sent by company. Let us also specify that:
• 1. Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.
• 2. Working in collaboration with the Government Copyright Agencies Alex De Signer would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the designs as original designs in the future.

Account Area

The Account Area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.

Quality Assurance Policy

In order to provide you the desired satisfaction, our designers don't deviate from the specifications provided by you in the order form.

• • The designs are created after a thorough research which ensures the design quality and uniqueness.
• • 100% Satisfaction Guarantee
• • The free multiple revision offer as per specifications ensures that you get 100% satisfaction.
• • We rework the ordered design and keep on revising it until you are 100% satisfied.
• • We offer free complete coordination with your printing company, if required.

Delivery Policy

All design order files are delivered to Account Area as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client's account area.

All design order files are delivered to Account Area as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client's account area.

We deliver all our customized design orders via e-mail within 2 to 3 days of receiving your order.

We offer a RUSH DELIVERY service through which you can have your first logo samples within 24 hours by paying just $75 extra! For further assistance, contact us at 24/7 Customer Support.

Ownership of the Work

Once an art work is approved and the final file is sent to the client after the complete payment, the client owns all the rights of the paid art work. All the claims and copyrights of the design are then transferred to the client.

Copyrights & Trademarks

The client retains full ownership of the logos, the drafts and all related materials.

The Website retains the right to use the logos solely as promotional material, including as part of our portfolio, and should under no circumstances sell, or use for profit other than specified by the client unless explicitly authorized by the client.

The client is assigned rights to use the design, graphics, and text contained, logos and explanations at his discretion.

The Website should use the logos in a fair and legal manner which does not damage the client’s reputation and integrity.

Record Maintenance

We keep a record of your finalized design once we provide you the final files.

If you require the final files again in the future we can send them to you at your request.

Communication Policy

YOU agree that Alex De Signer is not liable for any correspondence from email address(es) other than the ones followed by our own domain i.e. "..@abc.com" or/and any toll free number that is not mentioned on our website. Alex De Signer should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address(es) under our own domain name or/and via toll free number i.e. already mentioned on Alex De Signer Website.

Customer Support

We offer 24-Hour Customer Support to address your queries and questions. You can contact us any time.